When we provide you with an Order Confirmation, we will provide an estimated delivery date. Please note that estimated delivery dates may vary according to the availability of the Goods, your location, and circumstances beyond our control.
Delivery will be deemed to have taken place when the Goods have been delivered to the delivery address indicated in your Order and you (or someone identified by you) have taken physical possession of the Goods.
Orders will be delivered by courier, unless otherwise specified. Should your Order not arrive by the estimated delivery date, you should contact us in writing as soon as possible so we can investigate.
The responsibility (sometimes referred to as the “risk”) for the Goods remains with us until delivery is complete as defined in clause 5.2, at which point it will pass to you.
You own the Goods only once we have received payment in full of all sums due (including any applicable delivery charges).
Our standard delivery fee is £5.99. However, any order over £100 are free of charge.
Deliveries maybe delayed due to COVID-19 restrictions.
Faulty, Damaged or Incorrect Goods
By law, we must provide Goods that are of satisfactory quality, fit for purpose, as described at the time of purchase. Goods match any samples or models that you have seen or examined (unless we have made you aware of any differences). If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect Goods, please contact us as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for a refund or replacement.
Please note this clause 6 does not apply to any defects in the Goods caused by normal wear and tear, deliberate damage and/or misuse of the Goods, accidental damage, failure to use or wash the Goods in accordance with the instructions provided, or the alteration of the Goods by you or any third party that is not authorised by us.
Beginning on the day that you receive the Goods (and ownership of them) you have a 30 calendar day right to reject the Goods and to receive a full refund if they do not conform as stated above. Alternatively, you may request a replacement.
If the packaging is damaged on delivery, please contact us within 48 hours of delivery so we can investigate the issue with the delivery company.
To return Goods to us for any reason under this clause 6, please contact us to arrange for them to be returned. You will need to return the Product(s) unopened, in the original packaging.
On receipt of the returned Goods, if we prove them to be faulty, damaged or incorrect, we will provide you with a replacement within a reasonable time and will reimburse you for the postage costs in returning them to us.
In certain circumstances, where a replacement is impossible or otherwise disproportionate, we may instead offer you a full refund, including any delivery costs paid by you when the Goods were originally purchased. Refunds will be issued within 14 days of the day on which we agree that you are entitled to the refund.
Please note that you may not return Goods to us under this clause 6 merely because you have changed your mind. If you are a consumer in the European Union you have a legal right to a 14 calendar day cooling off period within which you can return Goods for this reason. Please refer to clause 7 for more details.
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